We’ve answered some of the most common questions about shopping with Vestivum. If you can’t find the information you’re looking for, please contact our customer support team, we’re always happy to help.
Simply browse our collections, select your preferred size and colour (where applicable), add the item to your basket, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
If your order has not yet been processed, we may be able to amend or cancel it. Please contact us as soon as possible after placing your order.
Once an order has been dispatched, it cannot be cancelled, but you may return eligible items in accordance with our Returns Policy.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Please check your spam or junk folder first.
If you still cannot find your confirmation email, contact our customer support team and we’ll be happy to assist.
Vestivum currently ships throughout the United Kingdom and to selected international destinations.
Available shipping options are displayed during checkout.
Estimated delivery times are:
Please note these are estimated delivery times and may vary.
Shipping costs are calculated automatically during checkout based on your delivery address and the items in your order.
Any free shipping promotions will be displayed on our website.
Yes. If tracking is available for your shipment, you’ll receive a tracking number by email once your order has been dispatched.
Yes. Eligible items may be returned within 14 days of receiving your order, provided they are unworn, unused, and returned with their original tags and packaging where possible.
Please refer to our Returns Policy for full details.
Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days.
Your bank or payment provider may take additional time to complete the refund.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or we sent the wrong product.
Please contact us as soon as possible with your order number and photographs of the issue.
We’ll work quickly to resolve the problem by offering a replacement, exchange, or refund where appropriate.
We recommend referring to our Size Guide before placing your order.
If you’re unsure, please contact us and we’ll be happy to help.
We make every effort to display product colours accurately. However, colours may vary slightly depending on your screen settings and device.
Yes. We strive to source genuine, high-quality products from trusted suppliers and manufacturers.
If an item is unavailable, it will normally be marked as out of stock on our website.
Some products may be restocked, while others may be discontinued.
We accept the payment methods displayed during checkout, including major debit and credit cards and other secure payment options where available.
Yes.
Our website uses secure SSL encryption to help protect your personal information and payment details during checkout.
We do not store your full payment card information.
No.
You can check out as a guest or create an account for faster future purchases and access to your order history.
Select the “Forgot Password” option on the login page and follow the instructions to reset your password.
Enter your discount code during checkout before completing your purchase.
Only one promotional code may be used per order unless otherwise stated.
A discount code may not work if:
Still have a question?
Our customer support team is here to help.
Email: support@vestivum.co.uk
We aim to respond to all enquiries within 2 business days.
