Last Updated: July 1, 2026
Thank you for shopping with Vestivum. We want your shopping experience to be simple, transparent, and enjoyable. Please read our Shipping & Returns Policy carefully before placing an order.
You will receive an email confirmation once your order has been dispatched.
Estimated delivery times are:
These delivery times are estimates only and are not guaranteed.
Shipping costs are calculated during checkout based on:
Any available free shipping promotions will be clearly displayed on our website.
Where available, you will receive a tracking number by email once your order has been shipped.
Tracking information may take up to 24 hours to become active.
While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our control, including:
Vestivum is not liable for delays caused by third-party delivery services.
For orders delivered outside the United Kingdom, customs duties, taxes, import fees, or other charges may apply.
These charges are the responsibility of the customer unless otherwise stated.
Vestivum has no control over these charges and cannot estimate their amount.
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
If your order arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.
Where appropriate, we will investigate the issue with the courier and work to provide a replacement or refund in accordance with your statutory rights.
We hope you are delighted with your purchase. If you are not completely satisfied, you may be eligible to return your item in accordance with the policy below.
Under the UK Consumer Contracts Regulations, customers generally have the right to cancel their order within 14 days of receiving their goods.
After notifying us of your decision to cancel, you have a further 14 days to return the items.
Returned items must:
We reserve the right to reduce any refund if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.
For hygiene and safety reasons, we cannot accept returns of:
This does not affect your statutory rights if an item is faulty or not as described.
If you receive an item that is:
Please contact us within 15 days of receiving your order.
Where appropriate, we will offer:
In these circumstances, Vestivum will cover the reasonable return shipping costs.
Unless the item is faulty or incorrect:
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Original delivery charges will only be refunded where required by applicable consumer law.
If you wish to exchange an item for a different size or colour, please contact our customer support team.
Exchanges are subject to stock availability.
If your preferred replacement is unavailable, we will issue a refund once the original item has been returned and inspected.
To request a return, please contact our customer support team with:
We will provide you with instructions on how to return your order.
If you have any questions about shipping, returns, or refunds, please contact us.
Vestivum
Email: support@vestivum.co.uk
We aim to respond to all customer enquiries within 2 business days.
