Terms of Service

Terms and Conditions

Last Updated: July 1, 2026

Welcome to Vestivum

These Terms and Conditions (“Terms”) govern your use of the Vestivum website and any purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.


1. About Us

Vestivum is an online retailer offering clothing, footwear, fashion accessories, and related products.

For customer enquiries, please contact us using the details provided on our Contact page.


2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts.

3. Products

We aim to ensure all product descriptions, images, colours, sizing information, and prices are accurate.

However:

  • Colours may vary depending on your screen settings.
  • Measurements may vary slightly.
  • Products may differ slightly from their images.

We reserve the right to discontinue or modify products without notice.


4. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices may change without prior notice.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.


5. Orders

Submitting an order does not guarantee acceptance.

An order becomes legally binding only once you receive an Order Confirmation email confirming dispatch or acceptance.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Payment issues
  • Incorrect customer information

6. Payment

We accept secure payment methods displayed during checkout.

Payments are processed through trusted third-party payment providers. Vestivum does not store your complete payment card information.


7. Shipping

Delivery estimates are provided for guidance only.

While we aim to dispatch orders promptly, delivery times are not guaranteed.

Vestivum is not responsible for delays caused by:

  • Couriers
  • Customs
  • Weather conditions
  • Industrial action
  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.


8. Returns and Refunds

Customers have the right to return eligible items in accordance with our Returns Policy and applicable consumer protection laws.

Returned products should:

  • Be unworn
  • Be unused
  • Include original tags
  • Be returned in their original packaging where possible

Certain items may not be eligible for return for hygiene or safety reasons.

Refunds will be processed to the original payment method once the returned goods have been inspected.


9. Promotions and Discount Codes

Discount codes:

  • Cannot be exchanged for cash.
  • May have expiry dates.
  • May exclude selected products.
  • Cannot usually be combined unless stated otherwise.

Vestivum reserves the right to withdraw promotions at any time.


10. Gift Cards (if available)

Gift cards are:

  • Non-refundable.
  • Not redeemable for cash.
  • Valid until their stated expiry date, where applicable.

Lost or stolen gift cards may not be replaced.


11. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Product photography
  • Graphics
  • Text
  • Branding
  • Website design

is owned by or licensed to Vestivum and is protected by copyright, trademark, and intellectual property laws.

No content may be copied or reproduced without written permission.


12. Acceptable Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to hack or interfere with the website.
  • Upload malicious software.
  • Use automated systems to scrape content.
  • Impersonate another person.
  • Submit false information.

13. Limitation of Liability

Nothing in these Terms excludes liability where exclusion would be unlawful.

To the fullest extent permitted by law, Vestivum shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Business interruption
  • Loss of data

Our total liability shall not exceed the amount paid for the relevant order.


14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and processing of your data as described in that policy.


15. Force Majeure

Vestivum shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, internet failures, pandemics, or government actions.


16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable law provides otherwise.


17. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.


18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through our Contact page.

We aim to respond to all enquiries as quickly as possible.